Privacy Policy

SuperChat BD is operated by Zalveriq Technologies Limited (a product of Zalveriq), incorporated in Bangladesh. Zalveriq Technologies Limited is the registered data controller responsible for the collection, processing, storage, and protection of personal data across the SuperChat BD platform, creator profiles, live stream overlays, developer checkout APIs, and payout systems.

We collect account details, creator profile information, contact details, payout information, transaction metadata, support messages, device and log data, cookie identifiers, and content needed to provide alerts, dashboards, payment records, and fraud-prevention controls. We do not store full credit card numbers or full mobile-wallet PINs on our servers.

Zalveriq Technologies Limited processes personal data to operate creator pages, process tips, calculate processing & platform fees and creator payouts, support BDT and USD withdrawals, display stream alerts, maintain transaction history, prevent fraud, provide support, improve reliability, comply with statutory financial laws, and communicate important service updates.

We share necessary data with regulated payment gateways, EPS, Stripe, mobile financial service providers (bKash, Nagad, Rocket), banks, cloud hosting providers, analytics tools, authentication providers, email services, and professional legal advisers. These providers process data only as needed to deliver the relevant service or satisfy legal, security, or compliance requirements.

Depending on your location, our legal bases include contract performance, legitimate interests, explicit consent, legal compliance, and fraud prevention. Users may request access, correction, deletion, portability, restriction, or objection where applicable under GDPR, UK data protection law, CCPA/CPRA, LGPD, PIPEDA, or similar laws. Some financial records must be retained for statutory accounting, disputes, fraud prevention, or legal compliance.

We retain account data while your account is active. Transaction, payout, security, dispute, and compliance records may be retained longer where required for tax, accounting, anti-fraud, payment-provider, or regulatory obligations.

Zalveriq Technologies Limited employs enterprise access controls, TLS encryption in transit, secure token authentication, real-time intrusion monitoring, and operational safeguards designed to protect personal data. No online service can guarantee absolute security, so users should keep account credentials private and report suspected unauthorized access promptly.

We use essential cookies for authentication and security, preference cookies for user settings, analytics cookies to understand platform usage, and marketing or embedded-content cookies only where enabled. See our Cookie Policy for details.

SuperChat BD is not intended for children under 13. Users must not create accounts or submit personal information if prohibited by COPPA or other children's privacy laws. If we learn that we collected children's data without required consent, we will delete it where legally required.