Privacy Policy

We collect account details, creator profile information, contact details, payout information, transaction metadata, support messages, device and log data, cookie identifiers, and content needed to provide alerts, dashboards, payment records, and fraud-prevention controls. We do not store full card numbers or full mobile-wallet credentials on our servers.

We use data to operate creator pages, process tips, calculate processing & platform fees and creator payouts, support BDT and USD withdrawals, display stream alerts, maintain transaction history, prevent fraud, provide support, improve reliability, comply with law, and communicate important service updates.

We may share necessary data with payment gateways, EPS, Stripe, mobile financial service providers, banks, hosting providers, analytics tools, authentication providers, email services, and professional advisers. These providers process data only as needed to deliver the relevant service or satisfy legal, security, or compliance requirements.

Depending on your location, our legal bases may include contract performance, legitimate interests, consent, legal compliance, and fraud prevention. Users may request access, correction, deletion, portability, restriction, or objection where applicable under GDPR, UK data protection law, CCPA/CPRA, LGPD, PIPEDA, or similar laws. Some records must be retained for accounting, disputes, fraud prevention, or legal compliance.

We retain account data while your account is active. Transaction, payout, security, dispute, and compliance records may be retained longer where required for tax, accounting, anti-fraud, payment-provider, or legal obligations.

We use access controls, encryption in transit, secure authentication, monitoring, and operational safeguards designed to protect personal data. No online service can guarantee absolute security, so users should keep account credentials private and report suspected unauthorized access promptly.

We use essential cookies for authentication and security, preference cookies for user settings, analytics cookies to understand platform usage, and marketing or embedded-content cookies only where enabled. See our Cookie Policy for details.

Superchat BD is not intended for children under 13. Users must not create accounts or submit personal information if prohibited by COPPA or other children's privacy laws. If we learn that we collected children's data without required consent, we will delete it where legally required.